Return & Refund Policy
Effective Date: 9-7-2025
At R B Computer & Electronics, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to assist you.
1. Order Cancellation
Physical Products
- Orders can be cancelled only before the item is shipped
- Orders already shipped cannot be cancelled
2. Refund Policy
No-Refund Policy
- We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
- Product Not Received
- If the product is lost in transit
- If the wrong product is delivered
- If the product is damaged during shipping
Refund Process (When Applicable)
- If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
3. Return Policy
- We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:
Eligibility for Return
- Returns are accepted only for defective, damaged, or incorrect products received.
- The return request must be initiated within 24 hours of receiving the product.
Return Process
- If your return request is approved, the replacement process will be initiated within 2-3 business days.
- Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes
- Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
- We are not responsible for delays caused by external factors beyond our control.
- We aim to make the return and replacement process as seamless as possible.